Privacy Policy
Your privacy matters deeply to us. Here's how we protect and handle your personal information when you use solyquarion's financial management platform.
Last Updated: January 15, 2025
Who We Are
solyquarion operates as a comprehensive financial platform focused on budget surplus management, helping individuals and businesses in South Africa make informed decisions about their finances. We're committed to transparency about how we collect, use, and protect your personal information.
When we say "we," "us," or "our," we're referring to solyquarion, located at Mbambisa St, Klipspruit, Soweto, 1809, South Africa. This privacy policy applies to all services offered through our website at solyquarion.com and any related applications or services.
Information We Collect
We collect different types of information to provide you with our financial management services effectively. This includes information you provide directly and information we gather automatically when you use our platform.
Personal Information You Provide
- Contact details including your name, email address, phone number, and postal address
- Financial information such as income details, expenses, and budget preferences
- Account credentials and security information for platform access
- Communication preferences and feedback you share with us
- Identity verification documents as required by South African financial regulations
Automatically Collected Information
- Device information including IP address, browser type, and operating system
- Usage patterns such as pages visited, features used, and time spent on our platform
- Location data when you access our services from mobile devices
- Technical data including cookies and similar tracking technologies
How We Use Your Information
We use your personal information to deliver our financial management services, improve your experience, and comply with legal requirements. Every use of your data serves a specific purpose that benefits you or fulfills our obligations.
| Purpose | Legal Basis | Data Types Used |
|---|---|---|
| Providing financial management services | Contract performance | Personal details, financial information |
| Account security and fraud prevention | Legitimate interest | Login data, device information |
| Customer support and communication | Contract performance | Contact information, communication history |
| Regulatory compliance | Legal obligation | Identity documents, transaction records |
| Platform improvement and analytics | Legitimate interest | Usage data, feedback |
Information Sharing and Disclosure
We don't sell your personal information to third parties. However, we may share your information in specific circumstances to provide our services or comply with legal requirements.
When We Share Your Information
We may share your personal information with trusted service providers who help us operate our platform, regulatory authorities when required by law, or in connection with business transactions like mergers or acquisitions. All sharing is done with appropriate safeguards in place.
Service Providers
We work with carefully selected third-party companies to help deliver our services. These partners may process your information on our behalf for purposes such as payment processing, data analysis, email delivery, hosting services, and customer support.
Legal Requirements
We may disclose your information when required by South African law, court orders, or government regulations. This includes compliance with the Protection of Personal Information Act (POPIA) and financial services regulations.
Your Rights and Choices
Under South African privacy law, particularly POPIA, you have several important rights regarding your personal information. We're committed to honoring these rights and making it easy for you to exercise them.
- Access: You can request copies of the personal information we hold about you
- Correction: You can ask us to update or correct inaccurate information
- Deletion: You can request deletion of your personal information in certain circumstances
- Processing restrictions: You can ask us to limit how we use your information
- Data portability: You can request your data in a portable format
- Objection: You can object to certain types of processing
How to Exercise Your Rights
To exercise any of these rights, contact us at info@solyquarion.com or call +27164214130. We'll respond to your request within 30 days as required by POPIA. You may also lodge a complaint with the Information Regulator of South Africa if you're not satisfied with our response.
Data Security
Protecting your personal information is a top priority. We implement comprehensive security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
- Industry-standard encryption for data transmission and storage
- Multi-factor authentication for account access
- Regular security audits and vulnerability assessments
- Secure data centers with physical access controls
- Automated monitoring systems for suspicious activity
Organizational Measures
Our team receives regular training on data protection practices. We limit access to personal information on a need-to-know basis and maintain strict confidentiality agreements with all employees and contractors who handle personal data.
Data Retention
We keep your personal information only as long as necessary to provide our services and comply with legal obligations. Different types of information may be retained for different periods based on their purpose and legal requirements.
| Information Type | Retention Period | Reason |
|---|---|---|
| Account information | Duration of account plus 7 years | Service provision and regulatory compliance |
| Financial records | 7 years after account closure | Tax and financial regulation requirements |
| Marketing communications | Until opt-out or 3 years | Marketing consent management |
| Technical logs | 12 months | Security and system maintenance |
Cookies and Tracking
Our website uses cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences.
Types of Cookies We Use
- Essential cookies: Required for basic website functionality
- Performance cookies: Help us understand how visitors use our site
- Functional cookies: Remember your preferences and settings
- Analytics cookies: Provide insights for improving our services
International Transfers
While we primarily process your information within South Africa, some of our service providers may be located in other countries. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your data.
Transfer Safeguards
All international data transfers are protected by appropriate safeguards such as standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms. We ensure that recipients maintain equivalent levels of protection for your personal information.
Children's Privacy
Our services are not intended for children under 18 years of age. We don't knowingly collect personal information from children. If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Policy Updates
We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. We'll notify you of significant changes through email or prominent notices on our website.
We encourage you to review this policy regularly to stay informed about how we protect your information. The "Last Updated" date at the top of this page indicates when the most recent changes were made.
Contact Us About Privacy
If you have questions about this privacy policy or how we handle your personal information, we're here to help:
Email: info@solyquarion.com
Phone: +27164214130
Address: Mbambisa St, Klipspruit, Soweto, 1809, South Africa
We aim to respond to all privacy-related inquiries within 48 hours during business days.